Questions and answers

Most orders come by Royal Mail Tracked 48 and arrive in 3–7 working days5–9 working days. Heavier orders (over 2kg) go by courier and arrive in 2–4 working days4–6 working days to the UK mainland. Times are counted from when you order and include packing. From October to December our warehouse is at its busiest, so packing takes 3–4 working days instead of 1–2. For Christmas, we suggest ordering by early December. Delivery details

£3.95 by Royal Mail Tracked 48 for parcels up to 2kg. Heavier parcels go by courier: £7.95 to the UK mainland, or £17.95 to Northern Ireland and the Scottish Highlands and islands. Your basket works out the right price before you pay.

You can check how your order is getting on, and find the tracking number once it's on its way, on our Where's my order? page. You'll need your order number (it starts SB and is in your confirmation email) and your postcode. We also email you the tracking number when your parcel leaves the warehouse.

Not at the moment. We deliver to England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands. We can't deliver to the Channel Islands, the Isle of Man or BFPO addresses yet.

Not always. If you order several things, they may come in separate parcels, so don't worry if one arrives before the rest.

Yes. Just put their name and address in the delivery details when you pay. Parcels come in plain packaging. We can't add gift wrap or a gift message at the moment. A gift voucher is another option: we email it to them on the day you choose.

No. Add what you'd like to your basket and check out. You only need an email address so we can send your order confirmation.

By card, by Klarna (if you're eligible), or with the other options shown on the payment page. You can also pay with a gift voucher, in full or in part. Payments are handled by Stripe, so we never see or store your card details.

Email support@sensybliss.co.uk straight away. Orders go to our warehouse within minutes of payment, so we can't always change or stop one in time, but we'll try. If it has already been sent, you can still return it. See Returns and refunds.

Often, yes. On the product's page, use "Email me when it's back" and we'll send you one email when it's back in stock. We check every hour.

Your basket stays in your browser on the device you used, so it'll be there when you come back. If you'd like a nudge, tick "Email me a reminder if I don't finish paying" in your basket before you check out, and we'll send one reminder about 3 hours later if you haven't paid.

Yes. You can change your mind within 14 days of receiving your order: email support@sensybliss.co.uk with your order number, then send the items back within 14 days of telling us. You pay the return postage for change-of-mind returns. For hygiene reasons, opened skincare, bath and body products, essential oils and piercing jewellery can't be returned unless they're faulty. Full returns policy

We're sorry. Email support@sensybliss.co.uk with your order number and a photo within 30 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer, including delivery. Often we won't need the item back.

First check Where's my order? for the tracking. If it hasn't come within 3 working days of the latest delivery date, email support@sensybliss.co.uk with your order number and we'll track it down. Until your parcel is delivered it's our responsibility, so if it's lost we'll send a replacement or refund you.

Yes, for £10, £20, £30, £50 or £75. We email the voucher to the person you choose, straight away or on a day you pick (handy for birthdays). Vouchers last 2 years and can be spent on anything in the shop, including delivery, over as many orders as they like. Buy a gift voucher

Enter the code in "Check your balance" on the gift vouchers page. Your basket also shows the balance when you apply a voucher.

Sensy Bliss is a small UK shop run by RJ and Christine Goodall. Every order is packed and sent from our warehouse in the UK, and every message is read by a real person.

About an order: support@sensybliss.co.uk. Anything else: hello@sensybliss.co.uk. We usually reply within 1–2 working days. See Contact us.

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