Delivery
Delivery information
We deliver to addresses across the UK. Every parcel is tracked, and you'll see the delivery price in your basket before you pay.
Prices and times
| Service | Price | Usually arrives |
|---|---|---|
| Royal Mail Tracked 48 Parcels up to 2kg | £3.95 | 3–7 working days5–9 working days |
| Courier – UK mainland Parcels over 2kg | £7.95 | 2–4 working days4–6 working days |
| Courier – Northern Ireland, Scottish Highlands & Islands Parcels over 2kg | £17.95 | 3–6 working days5–8 working days |
Your basket adds up the weight of your items and offers the right service. Most orders go by Royal Mail. Heavier orders, for example several candles or large crystals, go by courier.
Times are counted from when you order and include packing. Working days are Monday to Friday, not counting bank holidays. Times are a guide.
October to December: our warehouse is at its busiest, so packing takes 3–4 working days instead of 1–2. During those months, the times above include the extra days. For Christmas, we suggest ordering by early December.
Where we deliver
- England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and islands.
- We can't deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK at the moment.
- If you choose the mainland courier but your postcode is in Northern Ireland or the Scottish Highlands and islands, we'll still send your order. We won't ask you to pay the difference.
How your order reaches you
- When you've paid, Stripe emails your receipt and we email an order confirmation with your order number. Your order goes straight to our UK warehouse, which usually packs and sends it within 1–2 working days3–4 working days at this time of year.
- Your parcel comes straight from the warehouse. If you order several items, they may arrive in separate parcels.
- When your parcel leaves the warehouse, we email you the courier and tracking number.
- Royal Mail or the courier may also text or email you about your delivery, using the details you gave at checkout.
- Sending a gift? Use the recipient's name and address at checkout.
If something goes wrong
- Not arrived? If your parcel hasn't come within 3 working days of the latest date above, email support@sensybliss.co.uk with your order number (it starts SB and is in your order confirmation email), and we'll track it down.
- Damaged, faulty or wrong item? Email us a photo as soon as you can and we'll put it right with a replacement or a refund, at no cost to you. See Returns and refunds.
- Wrong address? Email us straight away. Orders go to the warehouse within minutes, so we can't always change them, but we'll try.
Until your parcel is delivered, it's our responsibility. If it's lost on the way, we'll send a replacement or refund you.
Last updated 6 October 2026.