A shop everyone can use

What you can do on this site

• Use every part of the shop with a keyboard alone. Press Tab to move and Enter to choose. The first Tab shows a "Skip to content" link.
• Use a screen reader. Pages have clear headings, form fields are labelled, and changes such as your basket total or search results are read out.
• Make text bigger. Zoom in up to 400%, or set a larger text size in your browser, and pages rearrange so you don't need to scroll sideways.
• Pause the falling snow on our Christmas pages with the "Pause animation" button. If your device is set to reduce motion, it stays still anyway.
• Read text that stands out clearly from its background. Our colours meet the recommended contrast levels.

How we checked

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the standard most UK organisations work to.

In September 2026 we tested the main pages ourselves: the home page, shop and category pages, product pages, search, basket, gift vouchers and our help pages. We used automated checking tools, went through each page with a keyboard only, and tried them at larger text sizes and on small screens. We fixed every problem we found.

We haven't yet had the site tested by people who use assistive technology every day. We plan to, and we'll update this page when we have.

What isn't perfect yet

• Product descriptions and photos come from our supplier. Some descriptions are short, and photos may not show every detail. If you need to know more about a product, email us and we'll find out.
• Payment takes place on Stripe's secure checkout page. Stripe builds that page, so we can't change it. If you have trouble paying, contact us and we'll help you order another way.
• Search suggestions that appear as you type need JavaScript. Without it, pressing Enter still takes you to a full page of results.

Getting help, or telling us about a problem

If you find something hard to use, or need information in a different format, email us at hello@sensybliss.co.uk. It helps to tell us:

• the page you were on (the web address, if you can)
• what you were trying to do and what went wrong
• the device, browser and any assistive technology you use, if you're happy to share it

We read every message ourselves and aim to reply within 3 working days. We can also take your order by email if the checkout doesn't work for you.